E Policyshipping
• All purchase orders placed through the website will be delivered by parcel and courier companies other than American Shop Online.
• The product will be delivered to the address indicated by the user in the account portal or to a different address provided by the user, which must be made when confirming the order.
• The delivery time will be from 5 to 10 business days, counted from the receipt of the full amount of the purchase.
• In the event that the package does not arrive at the location requested, the package will be deposited at the nearest parcel branch.
• Orders placed after 2:00 pm will ship until the next day.
• In the event that no one is found to receive the package at the address provided on the first or second visit, the package will be deposited at the branch closest and will be left there for three business days, if not claimed, it will be returned to the American Shop Online warehouse and the customer must pay the cost of return.
• Product deliveries will be made on business days only and may take up to 10 business days in some cases.
• If there is any disagreement, you must express it at that time and you must contact American Shop Online customer service to clarify said circumstance.
• All products will be packed at no extra cost.
• Within a maximum period of 48 hours after your online purchase, you will receive an email with the tracking number so you can track the product. This policy does not apply to bridge days, holidays, good weekend, black friday and other non-working days.
• Upon receiving the product at the indicated address, the user is obliged to check the product. In the event of any damage, the user must notify it within 5 business days to the email theamericanshoponline@gmail.com or to the contact telephone numbers provided on the web platform.
• Your order was not complete or something wrong arrived? Please visit our Return Policies.
• Any type of clarification, report or doubt regarding the shipping service, please write to theamericanshoponline@gmail.com